SAN ANTONIO — H.W. “Bill” Sparks never had trouble scheduling his annual physical at a Veterans Affairs clinic in El Paso until his doctor left early this year. Now he’s been left in limbo, waiting several months to be paired with a new physician.
Sparks, a retired Army warrant officer, said the clinic has tried to reduce wait times since an audit last summer revealed it had one of the nation’s worst backlogs. Yet it still struggles to attract staff and build enough capacity to treat a large veteran population. “They don’t have enough staff to do it,” he said. “So why promise something you can’t deliver?”