RAICES Launches Hotline For Separated Immigrant Families

Jun 28, 2018

The San Antonio based immigration non-profit called Refugee and Immigrant Center for Education and Legal Services is launching a nationwide hotline to provide free legal help for immigrant families who have been detained and separated after crossing the border by Immigrant and Customs Enforcement.

RAICES is launching what it calls a National Families Together Hotline, at the number 866-ESTAMOS (866-378-2667).

Volunteers on the phone line have been trained in gathering information from detention facilities to help with family reunification, “including searching for a parent with all known variations of their names or other indicators that are on their intake form when they are detained by ICE,” said RAICES communications director Jennifer Falcon.

A similar flyer is being shared in Spanish.
Credit RAICES

Once located, pro bono attorneys can then be appointed to represent detainees in immigration proceedings. “We’re working with tips so far; people calling in who have lost their families. so we really are launching this hotline to be able to able to more tips and research into this because once we have a name we can find out what detention center this child or parent is being held at,” Falcon said.

The phone line is staffed from 9 a.m. to 5 p.m. but voicemails can be left at any time. “We’ve trained 120 volunteers earlier this week to man this hotline,” she added.

According to figures from RAICES, the non-profit has learned of 453 children in the custody of ICE, ranging in age from two months to 17 years old.

“Reuniting the families separated by the current administration's ‘Zero Tolerance Policy' [sic] has become essentially a game of hide and seek. We have had to resort to becoming private investigators to find these families and reunite them while ensuring they have access to pro-bono legal representation,” RAICES executive director Jonathan Ryan said in a news release.

In almost two weeks, Facebook fundraising campaigns for RAICES have received more than $20 million in donations to help reunite separated parents and children.

Joey Palacios can be reached at Joey@TPR.org and on Twitter at @Joeycules